Support

Questions about a portrait, a credit pack, or the Halloween update — we read every note.

Email us

Send the iOS version, the theme you picked, and what went wrong if you can. We typically reply within 24–48 hours.

FAQ

What is Halloween Paws AI?

Halloween Paws AI is an iPhone and iPad app that turns one photo of your dog into a holiday portrait. You pick a theme — Halloween, Easter, Christmas, or New Year's Eve — choose how strong the effect should be, and save the result to Photos.

Is this the same app as Easter Paws AI or Santa Paws?

Yes. Halloween Paws AI is the current seasonal identity of the same iOS app (App Store ID 6756220823, bundle com.christmaspaws.app). The App Store listing may still show an earlier holiday name until the newest release finishes rolling out. The download URL stays the same.

Which themes can I use right now?

Four seasons are in the app: Halloween (including Pumpkin Patch and Spooky Costume), Easter (Easter Bunny, Spring Meadow, Egg Hunt), Christmas (Santa's Workshop, Winter Wonderland, Cozy Fireplace), and New Year's Eve (Midnight Celebration, Fireworks Spectacular, Golden Elegance).

How do credits work?

Each finished portrait uses one credit. The app is free to download. Credit packs are sold as in-app purchases through the App Store: 1 credit for $1.99, 5 credits for $8.99, and 10 credits for $14.99. Prices are in USD and can vary by storefront.

Do you store my dog photos?

No. Photos are sent securely for AI processing and are not kept on our servers after the portrait comes back. Finished images and your gallery stay on your device unless you choose to share them.

What photo should I upload?

Use a sharp photo of your dog looking toward the camera, with the face unobstructed and decent light. Avoid heavy filters, other pets crowding the frame, and tiny distant shots. The guide on this site walks through examples.

Does it work with every dog breed?

Yes. The app is built for any breed, mix, size, or age. The AI is asked to keep your dog's real markings rather than replacing them with a generic puppy.

Can I get a refund for unused credits?

In-app purchases are billed by Apple. Request a refund from your Apple ID purchase history. We cannot refund App Store charges from this website.

What devices are supported?

iPhone, iPad, and iPod touch running iOS or iPadOS 15.1 or later. The app is also listed for Apple silicon Macs and Apple Vision. There is no Android version.